Capture & Refund
If your transaction status is authorized then you will need to perform a capture for the amount to be drawn from the customer’s card and deposited into your company account. The only payment methods that support an authorization + capture, are card based payments and AfterPay. All other payment methods are instantly captured, skipping the “Authorized” state. Card payments support 1 partial capture, while AfterPay support several (per item)
Refunds are possible for both authorized and captured transactions, with some caveats. Below are the general rules.
|Payment method||Full refund||Partial refund||Multiple refunds||Refund time window after capture|
|Online Banking||x||x||not supported||13 weeks|
*AfterPay only allows partial refunds on the item level. This means that if I have e.g. bananas 5,00 DKK and apples 10,00 DKK, I can only refund all bananas or all apples.
Where to find Capture & Refund
If you open the transaction, you will see the status and a capture field like in the image.
To capture, you must click the capture button. If you only want to capture a certain amount then you can change that in the amount field (remember to always use two decimal places with a full-stop (period) separator, by default it will be the entire amount for the transaction).
Warning: If the transaction status is authorised and you try to make a partial refund then it will refund the entire amount. Partial refunds can only be made on approved transactions. Remember to always capture the purchase before refunding.
Note: Partial refunds are not possible when using e-payment. Refunds of e-payments from Aktia are not possible at this time.